Delivery Details

Our couriers are chosen on the high quality of service they provide and their competitive costs. The maximum postage cost for items purchased in one transaction being delivered within Mainland UK is just £7.99 (which will be a next day tracked delivery service). Please note that any failed deliveries whereby the fabric is consequently returned to ourselves will require delivery charges to be re-paid in order to re-send the order.


MAINLAND UK

In Stock Items, Dispatch Times
We aim to dispatch stock items within 1 working day with most purchases before 1pm being dispatched same day. We dispatch Monday to Friday, except for bank holidays and in rare times of extreme weather conditions where couriers can be affected.

In Stock Items, Small parcels (e.g. short lengths of fabric, majority of tools and sundries)
Smaller parcels are sent via Royal Mail's Second Class Signed For service. This can be upgraded if preferred, please contact us for available options.

In Stock Items, Larger Parcels (e.g. longer lengths of fabric usually 4 metres+, large or bulky tools and sundries)
Larger parcels and fabrics sent on the roll are dispatched via Parcelforce 24 hour couriers. This is a fully tracked and signed for service. If you will not be available to receive your delivery please let us know as soon as possible and we can either dispatch on a day to suit you or alternatively add a delivery note to your parcel (e.g. leave in shed / leave with neighbour). Please note that couriers will only abide by delivery instructions provided by ourselves as written notes left at your property can constitute a security risk. Occasionally it may be necessary for us to dispatch your parcel via Parcelforce's 48 LONG service - this will be necessary in cases where parcels exceed 150cm in length. This is a tracked and signed for 2 day service.

Fabrics and items not kept in stock
- Some of our stock is held by the designers and is ordered in to meet your requirements. Most of the designers we work with (e.g. Porter & Stone, iLiv) have a delivery time of approximately two to four working days. The designers will dispatch the fabric to ourselves at Eden Fabrics and we will then use our couriers as outlined above to dispatch the order directly to yourself.
- Clarke and Clarke, Prestigious and Designers Guild dispatch directly to you via UPS next day couriers. Tracking numbers are available upon request.


UK HIGHLANDS, ISLANDS & NORTHERN IRELAND

In Stock Items, Small parcels (e.g. short lengths of fabric, majority of tools and sundries)
- Smaller parcels are sent via Royal Mail's Second Class Signed For service. This can be upgraded if preferred, please contact us for available options.

In Stock Items, Larger Parcels (e.g. longer lengths of fabric usually 4 metres+, large or bulky tools or sundries)
- Larger parcels and fabrics sent on the roll can be dispatched via Parcelforce 24 - we will automatically choose the cheapest delivery option for you if applicable. Our couriers do charge a little more to these locations although we do try to keep costs as low as possible for you. The maximum charge is £15.50. Occasionally it may be necessary for us to dispatch your parcel via Parcelforce's 48 LONG service - this will be necessary in cases where parcels exceed 150cm in length. This is a tracked and signed for 2 day service.

Fabrics and Items not kept in stock
- Some of our stock is held by the designers and is ordered in to meet your requirements. Most of the designers we work with (e.g. Porter & Stone, iLiv) have a delivery time of approximately two to four working days. The designers will dispatch the fabric to ourselves at Eden Fabrics and we will then use our couriers as outlined above to dispatch the order directly to yourself.
- Clarke and Clarke, Prestigious and Designers Guild dispatch directly to you via UPS next day couriers. Tracking numbers are provided.


CHANNEL ISLANDS

In Stock Items, Small parcels (e.g. short lengths of fabric, majority of tools and sundries)
- Smaller parcels are sent via Royal Mail's Second Class Signed For service. This can be upgraded if preferred, please contact us for available options.

In Stock Items, Larger Parcels (e.g. longer lengths of fabric usually 4 metres+, large or bulky tools or sundries)
- Larger parcels and fabrics sent on the roll are usually dispatched via Parcelforce 48 - we will automatically choose the cheapest delivery option for you if applicable. Our couriers do charge a little more to these locations although we do try to keep costs as low as possible for you. The maximum charge is £16.50.

Fabrics and Items not kept in stock
- Some of our stock is held by the designers and is ordered in to meet your requirements. Most of the designers we work with (e.g. Warwick, iLiv) have a delivery time of approximately three working days. The designers will dispatch the fabric to ourselves at Eden Fabrics and we will then use our couriers as outlined above to dispatch the order directly to yourself.
- Clarke and Clarke dispatch directly to you via UPS next day couriers. Tracking numbers are provided.
- Dispatch times on Eden Mill fabrics can take longer than those outlined above, as these fabrics are delivered to us directly from our high end European Mill. We are always happy to check the availability and dispatch times of these fabrics for you if delivery times are of importance.


EUROPE & INTERNATIONAL

For larger amounts, we have a set rate to many European countries with Parcelforce Euro Priority Home at £22.99. However, if the quantity you are buying is relatively small (e.g. 4 metres or less, small tools or sundries) then please contact us and we will attempt to find a more suitable postage rate for you.

We are more than happy to post internationally. Please contact us for an international postage quote as prices will vary widely dependent on the weight of the parcel. We will always find the most competitive and reliable postage quote available for you. NEW: Australian postal rates are now in place on our system and so shipping prices will be applied for this location at the checkout.

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