Frequently Asked Questions



How many samples can I order?

Each customer is eligible to order up to 10 free fabric or wallpaper samples. Please note that any subsequent orders made to the same address within 28 days that cumulatively exceed the sample limit of 10 will be automatically cancelled by our system; and so if you do require more than 10 samples please see the advice below.

 

What if I require more than 10 samples?

If you have a large project or are an industry professional and therefore require a larger number of samples, please contact us directly by calling our office on (+44) 01827 713519, or by emailing us at hello@eden-fabrics.com where we will be happy to help.


What size are the samples?

This does vary designer to designer and item to item. In our experience, an average size for fabric samples would be in the region of A6 and for wallpaper samples A4.

 

Do you send samples internationally?

Yes we do send samples internationally and these can be ordered as usual through our website; however there is a postal charge of £4.99 for all sample orders delivered outside of the U.K. which will be implemented at checkout (following your selection of delivery location). 

 

Do I have to return samples?

No, it is not necessary to return any standard sampling to us. In fact, we recommend keeping hold of samples of your chosen fabrics or wallpapers as these can prove very useful if shopping for accessories!

 

Will all of my samples arrive together?

This depends; we place your sample order with our designers who then dispatch these to you directly. If you order samples from multiple designers, they will arrive seperately in their own branded envelopes - so please don't worry if your whole sample order does not arrive together in one envelope.

 

What do I do if my samples don't arrive?

In the unusal event that after 7 working days (14 days during the COVID-19 period) your fabric or wallpaper samples have not arrived, please contact us directly by calling our office on (+44) 01827 713519, or by emailing us at hello@eden-fabrics.com. We will be happy to follow up on the progress of your order with our designers, or re-order if the postal system has failed to deliver. 

 

Some of my samples haven't arrived; what do I do?

Occasionally, a fabric or wallpaper you have ordered a sample of may be temporarily out of stock and therefore sampling may not be delivered; under these circumstances, your sample will typically be placed on back-order and will be dispatched as soon as the relevant fabric or wallpaper is back in stock. 

 

Can I get an extra-large sample?

Some of our designers offer the option of an extra-large returnable sample of their fabrics. Returnable samples must be paid for upon ordering with this payment being fully reimbursed upon their return. Please contact us directly by calling our office on (+44) 01827 713519, or by emailing us at hello@eden-fabrics.com where we will be happy to check returnable sample availability and process payment for this service. 

 

Any further queries?

Please do not hesitate to contact us directly by calling our office on (+44) 01827 713519, or by emailing us at hello@eden-fabrics.com where we are always happy to help and resolve any other queries you may have.

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